Our shop is very easy and intuitive to use, with full instructions on multiple posters. We have put information below for those wanting to check before they come but if you are worried, or its your first time, maybe come when the shop is attended and we'll be more than happy to help you.

 

Although you can pay using coins, most customers find it easier and more convenient to pay using their smartphone or by card on our touchscreen. 

 

Hints & tips

 

You can pay for (up to) four machines at once on the touchscreen.

 

Enter an email address if you’d like a receipt.

 

Add your mobile number if you are leaving and would like a reminder before the machine ends.

 

For the fastest checkout, use Apple or Google pay. Or you can securely save your card details in your handset to speed up future use.

 

Paying on your smartphone.

 

 

www.epay.bz/kingsway

 

Load your laundry in a machine and close the door.

 

WASHER: add detergent and select your program.

 

Scan the QR code on a machine or just use the link above.

 

Select your machine on the web page, ensuring the machine number is correct.

 

Ensure the price matches that displayed on your machine if you’ve used coins first and need to pay the rest by card.

 

DRYER: add / subtract the amount equivalent to your desired drying time.

 

You can now pay using Apple Pay, Google Pay, Visa or MasterCard.

 

DRYER: Choose temperature to start.

 

WASHER: the machine will start automatically after payment is made.

 

Paying using our touchscreen

 

 

Load your laundry in a machine and close the door.

 

WASHER: add detergent and select your program.

 

On the touchscreen, select your machine(s), ensuring you select the correct machine number(s).

 

WASHER: ensure the price matches that displayed on your machine if you’ve used coins first and need to pay the rest by card.

 

DRYER: add / subtract the amount equivalent to your desired drying time.

 

Submit payment by tapping your card or smart device to the right-hand side of the screen.

 

You may also insert your card into the slot if you do not have a contactless option.

 

We accept payments via Apple Pay, Google Pay, Amex, Visa and MasterCard.

 

WASHER: the machine will start automatically.

 

DRYER: choose temperature setting to start.

 

 

Washer instructions

 

For quilts / large loads please use the larger machines. If you overload a machine it may not spin and/or your washing may not clean fully.

 

Firstly place your washing in the machine and close the door before pushing the handle inwards firmly.

 

Choose your wash cycle using the red program button marked 'Select'.

 

All liquid or gel pod detergents MUST go inside the drum with the washing or they will not dissolve.

 

If you use powder, use the soap tray on top of the machine. You do not need to use a lot of powder.

 

Prewash powder (Progs 1 & 2 only) goes in the left compartment and the main wash powder in the middle.

 

If you have fabric softener, please pour this into the smaller right section.

 

Prog 1: Hot wash ~ 60o C. Only for items that can take this heat and includes a prewash.

 

Prog 2: Warm Wash ~ 40o C. Suitable for most loads and also includes a prewash.

 

Other programs are faster but do not include a prewash. Cold (delicates) washes do not spin as fast.

 

Once payment is made (phone, card or coins), the machine will start. Our machines accept all coins from 10p up to £2 coins. You must make sure each coin is accepted BEFORE adding the next, rejecting the coin if necessary.

 

Most washes take ~ 30 minutes but can take up to an hour. The display will state approx duration upon starting.

 

 

Dryer instructions

 

For very large loads such as quilts, ideally use the extra large 22Kg dryer in the back corner of the shop.

 

Always check the labels as some items are unsuitable for tumble drying and may shrink or even melt.

 

Synthetic quilt coverings and baby bibs are prone to melting on the high setting!

 

Place your washing inside the dryer and gently close the door.

 

Once payment is made (phone, card or coins), you will be able to start the machine by choosing a temperature setting.

 

Our machines accept all coins from 10p up to £2 coins. You must make sure each coin is accepted BEFORE adding the next, rejecting the coin if necessary.

 

You can open the dryer at any time to check on your washing - ‘pause’ will delay the timer for up to 30 seconds.

 

As different fabrics dry at different rates, it is advisable to take out the thinner items before others.

 

The last minute of drying time is a ‘cool-down’ period so the washing won’t be too hot to touch.

 

Please be considerate to others and make sure you empty the machine promptly when finished.

 

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Kingsway Laundry Ltd Company. Reg no. 10941638. 236 Kingsway, Bristol. BS5 8NS England

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